Professional Profile – IT Lead & Manager

Profile Summary

IT Leader with strong experience in infrastructure management, cloud platforms, enterprise systems, and end-user support. Skilled in leading IT teams, managing vendors, improving IT operations, and aligning technology with business objectives while ensuring security, reliability, and business continuity.

Core IT Responsibilities

IT Support & Operations

• Lead on-site and remote IT support for users and departments.
• Manage helpdesk operations, SLAs, troubleshooting, and system maintenance.
• Ensure efficient service delivery and user training.

Network & Communication Systems

• Manage network infrastructure, patching, cabling, and IP phone systems.
• Support collaboration tools including Teams, Zoom, and Webex.
• Maintain network stability and coordinate with telecom providers.

Infrastructure & System Administration

• Administer Active Directory, Microsoft 365, Azure, and Intune.
• Manage virtualization platforms (VMware, Hyper-V) and NAS storage.
• Maintain backup, disaster recovery, and hybrid-cloud environments.

Security & Compliance

• Manage endpoint protection, firewalls (Fortinet, Palo Alto), and backups.
• Monitor security compliance, policies, and audit readiness.

Cloud & Server Management

• Administer Windows and Linux servers.
• Manage AWS, Microsoft Azure, and cloud service integrations.
• Optimize cloud usage, performance, and cost efficiency.

Enterprise Applications

• Support ERP and enterprise systems including Oracle, SAP, Workday, and Micros.
• Ensure application availability and system integrations.

Asset & Vendor Management

• Manage IT assets, procurement, and vendor relationships.
• Control budgets, contracts, and service performance.

Audio-Visual & Smart Systems

• Manage CCTV, RFID, biometric, AV systems, and interactive displays.
• Ensure integration with enterprise infrastructure.

Reporting & Documentation

• Maintain IT documentation, knowledge base, and compliance reports.
• Provide KPI-based reporting and strategic insights to management.

Technical Expertise – Hardware & Network Skills

• Installation and configuration of WYSE devices, RFID printers, scanners, token machines, and surveillance systems.
• Troubleshooting of networks, printers, Xerox devices, cameras, and enterprise hardware.
• IT helpdesk management, ticket handling, and end-user support.
• Administration of Windows Server, Active Directory, and firewall security.
• System security through antivirus deployment, patching, and malware protection.
• IT documentation, license management, and ITIL-based service improvement.
• Advanced troubleshooting of Windows OS, hardware, and multi-vendor IT environments.