About Me

Enterprise IT Infrastructure and Cloud Management Specialist based in Dubai, UAE

A results-driven IT Leader and Cloud Infrastructure Engineer with 8+ years of experience managing enterprise IT operations, hybrid cloud environments, and digital transformation initiatives. Proven expertise in IT strategy, governance, Azure Cloud, Microsoft 365, security and compliance, and service delivery management. Strong leader with a track record of mentoring teams, optimizing infrastructure performance, managing vendors and budgets, and aligning technology solutions with business objectives to ensure scalability, resilience, and operational excellence.

Residence: Dubai, Al Quoz -1, UAE
Profession: Senior IT Specialist
Education: Master’s in IT & Finance

Skills

Expertise

Hardware and Network

90%
Cloud Computing

80%
Project Management

85%
IT Management

95%
Artificial Intelligence

98%
Network Security

99%

Software Skills

Amazon Web Services (AWS)
Wireshark
Microsoft Project
ServiceNow
TensorFlow
Nessus
SAP ERP

Resume

Experience

May 2025 – Present

Deputy IT Head — KWC Professional | Delabie

Ras Al Khaimah, UAE

Support IT strategy and lead cloud/infrastructure modernization including Azure migration and automation. Manage Microsoft Azure and Microsoft 365 environments, implement security and compliance (CIS, Purview, Intune), oversee servers and networks, and manage vendors, budgets, and IT team operations.

(May 2023 – May 2025)

Lead IT Specialist

Dubai Golf - Wasl

Led and managed end-to-end IT operations, including the design and deployment of customized Windows environments for Oracle-based Restaurant Management Systems (MICROS POS & CAL). Oversaw VMware, Hyper-V, and Active Directory administration while directing IT support (L1–L3) for 300+ users on-site and remotely. Managed and maintained biometric/RFID attendance systems, Avaya.

(Dec 2020 – Apr 2023)

Senior IT Support Engineer

City University College of Ajman

Managing IT infrastructure, providing L1 support, and overseeing user accounts, hardware maintenance, and software management.

(Aug 2019 – Nov 2020)

Lead IT & Network Support Engineer

KBC Technologies

Provided system and network support for Expo 2020 project, managed IT tickets, and handled server/network configuration.

(Sep 2019 – Feb 2020)

IT Support Engineer

Wipro Info Train

Supported bank migration projects, managed hardware and software setups, and provided technical support across branches.

(Jun 2018 – Jul 2019)

Lead - IT Engineer

Reliance Industry

Handled IT support tasks including troubleshooting, training, and managing IT service requests for staff and customers.

(Feb 2015 – Jun 2018)

IT Help Desk Engineer

R-Tech

Provided technical assistance and troubleshooting for systems, software, and networks in a high-demand environment.

Education

2024

MBA in IT & Finance – Swami Vivekananda Subharti University

Advanced studies in IT management and financial principles.

2023

English Language Associate – University of Pennsylvania

Enhanced English communication and professional writing skills.

2022

Computer Security and System Management – University of Colorado, Boulder, USA

Focused on cybersecurity, system administration, and risk management.

2022

Computer Information Systems Specialization – University of California, Irvine

Covered IT systems, database management, and cloud computing.

2020

Bachelors in B.COM – Swami Vivekananda Subharti University

Studied business administration, finance, and commerce.

2017

Diploma in Computer Hardware & Networking

Hands-on training in computer hardware troubleshooting and networking.

2017

Diploma in Computer Software Programming

Learned programming languages and software development basics.

2015

Higher Secondary (N.I.O.S.)

Completed senior secondary education with a focus on IT.

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Professional Skills

Professional Profile – IT Lead & Manager

Experienced IT Lead & Manager with expertise in IT support, infrastructure, cloud, security, enterprise systems, and vendor management. Strong in both technical operations and strategic IT leadership.

Area	Key Responsibility
IT Support	Lead user support, troubleshooting, helpdesk operations, and training.
Network	Manage IP phones, cabling, patching, and collaboration tools.
Infrastructure	Oversee AD, M365, Intune, Azure, virtualization, backup, and DR.
Security	Manage endpoint security, firewalls, compliance, and audits.
Cloud & Servers	Administer Windows/Linux, AWS, Azure, and Google Cloud services.
Business Apps	Support ERP and enterprise applications with business alignment.
Vendors & Assets	Handle procurement, IT inventory, contracts, and vendor performance.