miramirali.com

About Me

Amir Ali is an experienced IT Specialist with over 8 years in networking, IT support, and system management. He is based in Dubai, UAE, and has worked with top organizations, solving IT issues and improving systems. Amir holds a Master’s degree in IT & Finance and multiple certifications in Microsoft Azure, AWS, and networking. He is passionate about technology and always stays updated with the latest advancements to provide the best IT solutions.

Age: 28
Residence: Dubai, Al Quoz -1, UAE
Profession: Senior IT Specialist
Education: Master’s in IT & Finance

Skills

Expertise

Hardware and Network

90%
Cloud Computing

80%
Project Management

85%
IT Management

95%
Artificial Intelligence

98%
Network Security

99%

Software Skills

Amazon Web Services (AWS)
Wireshark
Microsoft Project
ServiceNow
TensorFlow
Nessus
SAP ERP

Amir Ali

Resume

Experience

(May 2023 – Present)

Lead IT Specialist

Dubai Golf - Wasl

Led and managed end-to-end IT operations, including the design and deployment of customized Windows environments for Oracle-based Restaurant Management Systems (MICROS POS & CAL). Oversaw VMware, Hyper-V, and Active Directory administration while directing IT support (L1–L3) for 300+ users on-site and remotely. Managed and maintained biometric/RFID attendance systems, Avaya IP phones, and A/V setups. Successfully led the Exchange Online migration of 250+ mailboxes with zero downtime, streamlined onboarding by 50% through automation, and enforced IT security, compliance, and vendor management. Recognized for achieving 99.9% uptime, reducing ticket resolution time by 35%, and delivering flawless IT support during VIP and Ministry events.

(Dec 2020 – Apr 2023)

Senior IT Support Engineer

City University College of Ajman

Managing IT infrastructure, providing L1 support, and overseeing user accounts, hardware maintenance, and software management.

(Aug 2019 – Nov 2020)

Lead IT & Network Support Engineer

KBC Technologies

Provided system and network support for Expo 2020 project, managed IT tickets, and handled server/network configuration.

(Sep 2019 – Feb 2020)

IT Support Engineer

Wipro Info Train

Supported bank migration projects, managed hardware and software setups, and provided technical support across branches.

(Jun 2018 – Jul 2019)

Lead - IT Engineer

Reliance Industry

Handled IT support tasks including troubleshooting, training, and managing IT service requests for staff and customers.

(Feb 2015 – Jun 2018)

IT Help Desk Engineer

R-Tech

Provided technical assistance and troubleshooting for systems, software, and networks in a high-demand environment.

Education

2024

MBA in IT & Finance – Swami Vivekananda Subharti University

Advanced studies in IT management and financial principles.

2023

English Language Associate – University of Pennsylvania

Enhanced English communication and professional writing skills.

2022

Computer Security and System Management – University of Colorado, Boulder, USA

Focused on cybersecurity, system administration, and risk management.

2022

Computer Information Systems Specialization – University of California, Irvine

Covered IT systems, database management, and cloud computing.

2020

Bachelors in B.COM – Swami Vivekananda Subharti University

Studied business administration, finance, and commerce.

2017

Diploma in Computer Hardware & Networking

Hands-on training in computer hardware troubleshooting and networking.

2017

Diploma in Computer Software Programming

Learned programming languages and software development basics.

2015

Higher Secondary (N.I.O.S.)

Completed senior secondary education with a focus on IT.

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Professional Skills

Professional Profile – IT Lead & Manager

Profile Summary

Experienced IT Manager and Lead with expertise in infrastructure management, end-user support, cloud and security operations, and enterprise system administration. Proven ability to lead cross-functional IT teams, manage vendors, and align technology strategies with business goals. Skilled in both hands-on technical troubleshooting and strategic IT governance, ensuring operational excellence and business continuity.

IT Department Responsibility Matrix

1. IT Support & Troubleshooting

Lead remote and on-site IT support operations for staff and faculty.
Oversee hardware/software diagnostics, installation, and lifecycle maintenance.
Manage IT helpdesk performance, SLAs, and escalation processes.
Manager Role: Ensure resources are allocated effectively, conduct user training programs, and monitor service delivery quality.

2. Network Administration

Manage Cisco & Avaya IP phone systems.
Oversee network patching, tracing, and structured cabling.
Lead support for collaboration tools (Webex, Zoom, Teams, WeCast, WePresenter).
Manager Role: Establish network policies, monitor uptime, and liaise with telecom providers for escalations.

3. IT Infrastructure & System Administration

Direct Active Directory, M365, Intune, and Azure administration.
Oversee virtualization environments (VMware, Hyper-V).
Manage NAS storage, backup systems, and disaster recovery planning.
Manager Role: Set system governance standards, ensure patch/update compliance, and supervise hybrid-cloud integrations.

4. Security & Compliance

Lead deployment and management of Symantec, Kaspersky, and Acronis solutions.
Oversee firewall and network security (Palo Alto, Fortinet).
Manage backup & recovery strategies with Veritas NetBackup.
Manager Role: Define IT security policies, monitor compliance, and lead audit preparation.

5. Cloud & Server Management

Manage Windows & Linux server environments.
Oversee AWS (VPN, EC2), Microsoft Azure, and Google cloud services.
Guide adoption of Google AI Studio and emerging cloud solutions.
Manager Role: Align cloud adoption with business strategy, control costs, and manage vendor SLAs.

6. Enterprise & Business Applications

Support ERP and business systems (Workday, Oracle, SAP, MyQ, Micros, CAL).
Ensure integration and operational continuity of enterprise apps.
Manager Role: Coordinate with business stakeholders for app roadmaps and vendor upgrades.

7. Asset & Vendor Management

Maintain IT inventory and asset lifecycle.
Oversee procurement processes and vendor relationships.
Manager Role: Negotiate contracts, monitor vendor KPIs, and optimize IT budget spend.

8. Customer & Technical Support

Lead end-user assistance, onboarding, and IT training.
Manage client and vendor interaction for escalations.
Manager Role: Develop user support strategy and build feedback mechanisms for service improvement.

9. Audio-Visual & Communication Systems

Oversee RFID, biometric, CCTV/IP camera, and queue token machine deployments.
Manage AV solutions (projectors, interactive panels).
Manager Role: Ensure integration with IT infrastructure and manage vendor partnerships for AV solutions.

10. Data Analysis & Documentation

Maintain technical documentation and IT knowledge base.
Track compliance metrics and generate performance reports.
Manager Role: Provide IT reporting to senior management, drive KPI-based decision-making.

Tool And tech Stacks

Azure Cloud Infra Mangement

95%
Microsoft 365 Cloud Mangement

95%
Entra

96%
ChatGPT

99%
WordPress

85%
Java

90%
Elementor

89%

1. IT Support & Troubleshooting

Define IT support strategy, SLAs, and escalation processes.
Oversee helpdesk efficiency, resource allocation, and performance monitoring.
Conduct staff training programs to enhance IT literacy.

2. Network Administration

Establish and enforce network governance and uptime policies.
Manage vendor relationships for telecom and connectivity providers.
Ensure resilience and continuity of communication platforms.

3. IT Infrastructure & System Administration

Set governance standards for AD, M365, Intune, and cloud platforms.
Monitor compliance with patching, updates, and system hardening.
Direct hybrid-cloud integrations and long-term infrastructure roadmaps.

4. Security & Compliance

Define and enforce IT security policies and procedures.
Lead compliance audits, risk assessments, and incident response strategy.
Drive enterprise-wide adoption of security best practices.

5. Cloud & Server Management

Align cloud adoption (AWS, Azure, Google) with business strategy.
Control operational costs, monitor SLAs, and manage vendor deliverables.
Oversee capacity planning and business continuity initiatives.

6. Enterprise & Business Applications

Coordinate with business stakeholders for ERP and application roadmaps.
Oversee vendor upgrades and ensure application lifecycle management.
Ensure ROI and business alignment of enterprise applications.

7. Asset & Vendor Management

Lead IT procurement and vendor negotiations to optimize costs.
Monitor vendor KPIs and contract compliance.
Direct IT asset lifecycle and inventory management.

8. Customer & Technical Support

Develop IT service improvement strategies.
Establish feedback mechanisms to enhance end-user satisfaction.
Manage relationships with business units, clients, and vendors.

9. Audio-Visual & Communication Systems

Oversee AV and communication system deployments.
Ensure integration of AV with core IT infrastructure.
Manage vendor partnerships and service contracts.

10. Data Analysis & Documentation

Deliver KPI-driven IT performance and compliance reports to leadership.
Ensure proper documentation and governance of IT processes.
Support data-driven decision-making through trend analysis.

Closing Note

In my role as IT Lead and Manager, I am committed to delivering secure, resilient, and scalable technology solutions that align with organizational objectives. By driving operational efficiency, strengthening governance, and fostering innovation, I ensure IT remains a strategic enabler of business success. Through proactive leadership, vendor partnerships, and data-driven decision-making, I strive to build a future-ready IT ecosystem that empowers users, supports growth, and safeguards the enterprise.

Additional Skills