Providing IT support across multiple golf and resort locations, troubleshooting hardware, software, and network issues.
MIR AMIR ALI
Mir Amir Ali
Experienced IT Specialist
Senior IT Support Engineer
IT Support Leader
Mir Amir Ali
Experienced IT Specialist
Senior IT Support Engineer
IT Support Leader
Resume
Experience
(May 2023 – Present)
IT Support Specialist
Dubai Golf - Wasl
(Dec 2020 – Apr 2023)
IT Support Engineer
City University College of Ajman
Managing IT infrastructure, providing L1 support, and overseeing user accounts, hardware maintenance, and software management.
(Aug 2019 – Nov 2020)
IT & Network Support Engineer
KBC Technologies
Provided system and network support for Expo 2020 project, managed IT tickets, and handled server/network configuration.
(Sep 2019 – Feb 2020)
IT Support Engineer
Wipro Info Train
Supported bank migration projects, managed hardware and software setups, and provided technical support across branches.
(Jun 2018 – Jul 2019)
IT Engineer
Reliance Industry
Handled IT support tasks including troubleshooting, training, and managing IT service requests for staff and customers.
(Feb 2015 – Jun 2018)
IT Help Desk Engineer
R-Tech
Provided technical assistance and troubleshooting for systems, software, and networks in a high-demand environment.
Education
2024
Masters in IT & Finance – Swami Vivekananda Subharti University
Advanced studies in IT management and financial principles.
2023
English Language Associate – University of Pennsylvania
Enhanced English communication and professional writing skills.
2022
Computer Security and System Management – University of Colorado, Boulder, USA
Focused on cybersecurity, system administration, and risk management.
2022
Computer Information Systems Specialization – University of California, Irvine
Covered IT systems, database management, and cloud computing.
2020
Bachelors in B.COM – Swami Vivekananda Subharti University
Studied business administration, finance, and commerce.
2017
Diploma in Computer Hardware & Networking
Hands-on training in computer hardware troubleshooting and networking.
2017
Diploma in Computer Software Programming
Learned programming languages and software development basics.
2015
Higher Secondary (N.I.O.S.)
Completed senior secondary education with a focus on IT.
Tool And tech Stacks
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VS Code97%
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Hostinger80%
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Eclipse96%
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ChatGPT99%
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WordPress85%
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Java90%
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Elementor89%
Professional Skills
- IT Support & Troubleshooting: Remote and on-site support, hardware/software troubleshooting, user assistance, system installation, and maintenance.
- Network Administration: Cisco & Avaya IP phone support, network patching and tracing, Webex, Zoom, Team, WeCast, WePresenter.
- IT Infrastructure & System Administration: Active Directory management, M365 administration, Microsoft Intune, Azure, VMware, Hyper-V, NAS storage.
- Security & Compliance: Symantec, Kaspersky, Acronis Backup & Recovery, Firewall Network Essentials (Palo Alto, Fortinet), Veritas NetBackup.
- Cloud & Server Management: Windows Server & Linux Server, AWS VPN, EC2 Cloud, Microsoft Azure, Google IT Support, Google AI Studio.
- Enterprise & Business Applications: Workday, Oracle, MyQ, Micros, CAL, SAP.
- Asset & Vendor Management: IT inventory management, procurement, vendor coordination.
- Customer & Technical Support: End-user training, client & vendor interaction, staff and faculty IT support.
- Audio-Visual & Communication Systems: RFID attendance systems, CCTV/IP cameras, biometric systems, queue token machines, projectors, interactive panels.
- Data Analysis & Documentation: Technical documentation, process tracking, compliance reporting.
Additional Skills
Languages Skills
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English
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Bengali
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Hindi
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Urdu
Knowledge
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Backup & Recovery
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IT Training
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Security & Compliance
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Cloud Solutions & M365
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IT Support & Troubleshooting
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System Administration
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Networking Technologies