Support IT strategy and lead cloud/infrastructure modernization including Azure migration and automation. Manage Microsoft Azure and Microsoft 365 environments, implement security and compliance (CIS, Purview, Intune), oversee servers and networks, and manage vendors, budgets, and IT team operations.
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Mir Amir Ali
Experienced IT Specialist
Senior IT Support Engineer
IT Support Leader
Mir Amir Ali
Experienced IT Specialist
Senior IT Support Engineer
IT Support Leader
Resume
May 2025 – Present
Deputy IT Head — KWC Professional | Delabie
Ras Al Khaimah, UAE
May 2023 – May 2025
Senior IT Support Specialist (Team Lead)
Dubai Golf (Wasl)
Led IT support across multiple sites including Dubai Golf and TopGolf. Maintained IT infrastructure, servers, and networks while troubleshooting POS (MICROS), VMware, Hyper-V, and Windows environments. Provided on-site and remote support to ensure smooth operations.
Dec 2020 – Apr 2023
Senior IT Support Engineer
City University College of Ajman
Managed IT infrastructure and user support, including account management, hardware maintenance, and software deployment.
Aug 2019 – Nov 2020
Lead IT & Network Support Engineer
KBC Technologies
Provided system and network support for Expo 2020 projects, including server configuration, networking, and ticket management.
Sep 2019 – Feb 2020
IT Support Engineer
Wipro Info Train
Supported banking migration projects, managing hardware/software deployment and providing technical support across branches.
Jun 2018 – Jul 2019
Lead IT Engineer
Reliance Industry
Handled IT troubleshooting, system support, and training while managing IT service requests.
Feb 2015 – Jun 2018
IT Help Desk Engineer
R-Tech
Provided technical assistance and troubleshooting for systems, software, and networks in a fast-paced help desk environment.
2024
MBA in IT & Finance – Swami Vivekananda Subharti University
Advanced studies in IT management and financial principles.
2023
English Language Associate – University of Pennsylvania
Enhanced English communication and professional writing skills.
2022
Computer Security and System Management – University of Colorado, Boulder, USA
Focused on cybersecurity, system administration, and risk management.
2022
Computer Information Systems Specialization – University of California, Irvine
Covered IT systems, database management, and cloud computing.
2020
Bachelors in B.COM – Swami Vivekananda Subharti University
Studied business administration, finance, and commerce.
2017
Diploma in Computer Hardware & Networking
Hands-on training in computer hardware troubleshooting and networking.
2017
Diploma in Computer Software Programming
Learned programming languages and software development basics.
2015
Higher Secondary (N.I.O.S.)
Completed senior secondary education with a focus on IT.
| Certification | Details |
|---|---|
| JCHNE+ | Jetking Certified Hardware & Networking Engineer — Jetking Info-Train Ltd., Kolkata |
| Microsoft Azure | AZ-900, AZ-104, DP-900 | ITIL v4 Foundation |
| Professional Certifications | Google IT Support, Google AI Studio, Qedex PMP, HP Inventory Management |
| Networking & Security | CCNA Routing & Switching | Fortinet NSE Level 1 & 2 | Palo Alto Firewall Essentials |
| AWS | VPN Configuration, EC2 Cloud, Security & Compliance, AMS Onboarding, Honeycode |
| Server Management | Windows & Linux Server Administration, Enterprise Security & System Management |
| Programming | Software Programming Certification — Brainware Computer Academy |
