miramirali.com

About Me

Amir Ali is an experienced IT Specialist with over 8 years in networking, IT support, and system management. He is based in Dubai, UAE, and has worked with top organizations, solving IT issues and improving systems. Amir holds a Master’s degree in IT & Finance and multiple certifications in Microsoft Azure, AWS, and networking. He is passionate about technology and always stays updated with the latest advancements to provide the best IT solutions.

Age: 28
Residence: Dubai, Al Quoz -1, UAE
Profession: Senior IT Specialist
Education: Master’s in IT & Finance

Skills

Expertise

Hardware and Network

90%
Cloud Computing

80%
Project Management

85%
IT Management

95%
Artificial Intelligence

98%
Network Security

99%

Software Skills

Amazon Web Services (AWS)
Wireshark
Microsoft Project
ServiceNow
TensorFlow
Nessus
SAP ERP

Resume

Experience

(May 2023 – Present)

IT Support Specialist

Dubai Golf - Wasl

Providing IT support across multiple golf and resort locations, troubleshooting hardware, software, and network issues.

(Dec 2020 – Apr 2023)

IT Support Engineer

City University College of Ajman

Managing IT infrastructure, providing L1 support, and overseeing user accounts, hardware maintenance, and software management.

(Aug 2019 – Nov 2020)

IT & Network Support Engineer

KBC Technologies

Provided system and network support for Expo 2020 project, managed IT tickets, and handled server/network configuration.

(Sep 2019 – Feb 2020)

IT Support Engineer

Wipro Info Train

Supported bank migration projects, managed hardware and software setups, and provided technical support across branches.

(Jun 2018 – Jul 2019)

IT Engineer

Reliance Industry

Handled IT support tasks including troubleshooting, training, and managing IT service requests for staff and customers.

(Feb 2015 – Jun 2018)

IT Help Desk Engineer

R-Tech

Provided technical assistance and troubleshooting for systems, software, and networks in a high-demand environment.

Education

2024

Masters in IT & Finance – Swami Vivekananda Subharti University

Advanced studies in IT management and financial principles.

2023

English Language Associate – University of Pennsylvania

Enhanced English communication and professional writing skills.

2022

Computer Security and System Management – University of Colorado, Boulder, USA

Focused on cybersecurity, system administration, and risk management.

2022

Computer Information Systems Specialization – University of California, Irvine

Covered IT systems, database management, and cloud computing.

2020

Bachelors in B.COM – Swami Vivekananda Subharti University

Studied business administration, finance, and commerce.

2017

Diploma in Computer Hardware & Networking

Hands-on training in computer hardware troubleshooting and networking.

2017

Diploma in Computer Software Programming

Learned programming languages and software development basics.

2015

Higher Secondary (N.I.O.S.)

Completed senior secondary education with a focus on IT.

Tool And tech Stacks

VS Code

97%
Hostinger

80%
Eclipse

96%
ChatGPT

99%
WordPress

85%
Java

90%
Elementor

89%

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Professional Skills

IT Support & Troubleshooting: Remote and on-site support, hardware/software troubleshooting, user assistance, system installation, and maintenance.
Network Administration: Cisco & Avaya IP phone support, network patching and tracing, Webex, Zoom, Team, WeCast, WePresenter.
IT Infrastructure & System Administration: Active Directory management, M365 administration, Microsoft Intune, Azure, VMware, Hyper-V, NAS storage.
Security & Compliance: Symantec, Kaspersky, Acronis Backup & Recovery, Firewall Network Essentials (Palo Alto, Fortinet), Veritas NetBackup.
Cloud & Server Management: Windows Server & Linux Server, AWS VPN, EC2 Cloud, Microsoft Azure, Google IT Support, Google AI Studio.
Enterprise & Business Applications: Workday, Oracle, MyQ, Micros, CAL, SAP.
Asset & Vendor Management: IT inventory management, procurement, vendor coordination.
Customer & Technical Support: End-user training, client & vendor interaction, staff and faculty IT support.
Audio-Visual & Communication Systems: RFID attendance systems, CCTV/IP cameras, biometric systems, queue token machines, projectors, interactive panels.
Data Analysis & Documentation: Technical documentation, process tracking, compliance reporting.